If for some reason your new machine is found to be in need of attention due to problems caused by faulty components and/or poor workmanship for a period of 1 year, we will sanction our “no carriage cost” back to base, repair and return of your machine within the UK mainland. Please email or phone first, as all repair/returns must be authorised prior to being sent.
Please retain the original packing materials, just in case your machine has to be returned to us. If you choose to dispose of the original packaging then this is against our advice. We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging.
This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes and does not cover consumable items such as needles, bobbins, bobbin cases, bulbs, belts, non-metal parts, loopers, blades, timing adjustments etc as stated in the manufacturers’ warranty.
Very often, problems with sewing machines, presses and overlockers are down to user error. Customers purchasing a machine from us can email or phone our helpline for advice, however, the first point of call should be the instruction manual.